Be able to optimize shipping-related costsįreight tracking allows you to see patterns in your shipping operations. You narrow down the possibilities of what really happened so you can immediately find it. īut since the tracking numbers are scanned at terminals they went through, you can determine at which point the package lost its way. Either way, these are legitimate reasons why your customer wasn’t able to receive their order. Be able to locate lost packagesĪ package could be wrongly sorted, misplaced, or delivered to the wrong address. You can also inform your customer that their shipment might be delayed, which they’ll appreciate because they can also adjust their expectations. All of these cause delay and can be a source of additional frustration.įreight tracking allows you to adjust immediately so you can still deliver shipments on time. The truck is exposed to traffic jams, prone to vehicle breakdowns, and faces many other risks as it travels to its destination. They’re also more likely to buy from your store again because of the high quality customer service you provided them. So when you let them know where their shipment is, they are more likely to trust you. Their order might be urgent or it’s something very special to them and they tend to worry more because they’ve already paid for it. Your customer wants to know when their order will arrive, regardless if they chose expedited or standard shipping. Here are a few good reasons why you should implement freight tracking in your business. It works by assigning a shipment a tracking number or PRO number, which is recorded every time it passes through certain checkpoints in the shipping route. What is Freight Tracking?įreight tracking refers to the ability to locate a shipment in transit at any given time and allows the consignor and the consignee to monitor the progress of the delivery. Hopefully, this article enlightens you on what freight tracking is, why it’s good to have it, and how you can implement it in your business. It’s a critical component of customer service because unlike in a brick and mortar store, your customer can’t get the product right after paying. Thus, it’s important to provide tracking for your customer’s order. Your customer, meanwhile, might not buy from your online store again because their order never arrived or it arrived much later than they expected. It can also be sent to the wrong address. Once an order leaves your warehouse doors, a lot of things can happen to the shipment. Makes sense right? People want to know where their freight is, and as a full-service broker we handle all aspects of our customer's freight shipments, from claims to your bill of lading. Freight Tracking is one of the most important services we offer at FreightPros.
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